Description

By (author) Crandall, William Rick; By (author) Parnell, John A.; By (author) Spillan, John E. (Edward)

Short /annotation:
Offering a strategic orientation to crisis management, Crisis Management in the New Strategy Landscape helps readers understand the importance of planning for crises within the wider framework of an organization′s regular strategic management process.

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Offering a strategic orientation to crisis management, this fully updated edition of Crandall, Parnell, and Spillan′s Crisis Management helps readers understand the importance of planning for crises within the wider framework of an organization′s regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future.

The second edition emphasizes the importance of managing both the internal landscape (those stakeholders within the organization, such as the employees, owners, and management) and the external landscape (those stakeholders outside of the organization, such as the media, customers, suppliers, general public, government agencies, and special interest groups).

Table of contents:
Preface1. A Framework for Crisis Management2. The Crisis Management Landscape3. Sources of Organizational Crises4. A Strategic Approach to Crisis Management5. Forming the Crisis Management Team and Writing the Plan6. Organizational Strategy and Crises7. Crisis Management: Taking Action When Disaster Hits8. Crisis Communication9. The Importance of Organizational Learning10. The Underlying Role of Ethics in Crisis Management11. Emerging Trends in Crisis ManagementAppendix. Sample Outline of Items to Include in the Crisis Management PlanIndexAbout the Authors

Review quote:
“I really like [Crisis Management]. It is very readable and interesting. It is able to explain things clearly without being too basic for the more experienced reader…There is more ′content′ and more different approaches and perspectives than in other crisis management books. Other books seem repetitive, dry and one-note by comparison.”

Review quote:
“I LOVE the basic premise: that crisis management should be integrated with strategic management. That beautifully underlies the authors′ preferred framework, which in turn drives the text′s organization and content. Too often, courses and texts are developed in silos, with strategic management being separated from organization theory and organization behavior and so on…This text takes an interdisciplinary approach to a set of critical problems that managers must consider and resolve in order to protect the interests of their employees, organizations, and communities.”

Review quote:
“I think the level of writing and presentation is excellent.”

Review quote:
“The book was easy for [my students] to read and understand. It also provided good mini cases…The exercises and mini cases were very useful. However, the overall readability for students is what I found impressive and why I chose this book over others in the market.”

Review quote:
“Overall, I found the Crandall, Parnell and Spillan book appropriate in scope (not overly broad and general, but also not clearly narrow and specific). They focused in on essential information for an introductory book on crisis management, and the reader should be well informed just by reading this book. The writing style was straightforward, concise and business-like, with a professional conversational tone. I liked it, an